Returns Policy

Fresh-produce returns

Because we deliver fresh fruits, vegetables, dairy and meat, returns are handled through the complaint window: raise any quality issue within 3 hours of delivery and we’ll arrange a replacement or refund for the affected items.

The 3-hour window is the enforcement point — see the Complaint Policy for the exact rule and how to reach us.

What we need from you

Your order number, a description of the issue, and the items kept as delivered. We verify the complaint against your order before processing the replacement or refund.